Applications close: 11 Oct 2026 (Midnight Adelaide time)

POSITION: Customer Experience Supervisor

LOCATION: Adelaide Fringe Head Office, Call Centre and Festival Sites

REPORTS TO: Customer Experience Coordinators

EMPLOYMENT: Casual
START DATE:8 Feb 2027
PAY RATE: LPA Production & Support Staff Level 6, $39.13 p/h
ESSENTIAL / DESIRABLE CRITERIA

Education & Experience

- Experience in supervising teams in box office, call centre, retail or similar environments
- Experience working in customer-facing roles within festivals, events or arts organisations
- Familiarity with Red61 or equivalent ticketing systems
- Desirable: First Aid and/or CPR certification

Soft Skills & Personal Attributes

- Clear communicator and confident team leaser
- Calm under pressure with strong problem-solving skills
- Qualified, inclusive and approachable
- Adaptable, organised and responsive to changing needs
- Passionate about the customer experience and Adelaide Fringe

We strongly encourage applications from First Nations Peoples and welcome applications from those frommarginalisedgroups.

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📌 Customer Experience Supervisor (Adelaide)
🏢 Adelaide Fringe
📍 Adelaide