Cloud Contact Center Engineer – ITIL & Change Expert (Western Australia)

Cloud Contact Center Engineer – ITIL & Change Expert (Western Australia)

29 Sep
|
Optus
|
Western Australia

29 Sep

Optus

Western Australia

Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a government client. The role blends hands-on troubleshooting with stakeholder engagement within a mature ITIL framework.

Day-to-day work includes supporting Cloud Contact Centre environments, updating ServiceNow records, and coordinating complex changes while ensuring security and continuity across teams and vendors.

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📌 Cloud Contact Center Engineer – ITIL & Change Expert (Western Australia)
🏢 Optus
📍 Western Australia

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