e.g. "Service Desk Analyst Homebush West"

Work type

- Full Time 1

Locations

Australia

Categories

Franchisor Office

- A friendly and supportive environment that fosters growth and development
- Opportunities to make discounted purchases on a great range of products
- Access to Udemy an online training platform with over 5,500 courses

As one of Australia’s largest retailers of lifestyle products, with more than 300 complexes worldwide, Harvey Norman® has been a part of almost every Australian’s shopping experience. Whether getting the latest electronic gadgets, or furnishing your first home, Harvey Norman® is the place where you can shop with confidence.

About the role

As a key member of the Cloud, AI & Modern Workplace team, the Cloud Services Manager is a senior technology leadership role responsible for ensuring Harvey Norman’s cloud platforms, infrastructure services and eCommerce environment remain secure, reliable, scalable and cost-effective. You will lead the operational management and continual improvement of our cloud services capability, driving service excellence across cloud operations, DevOps, systems engineering.

You will;

- Lead the day-to-day operations, support and reliability of Harvey Norman’s cloud services and eCommerce platform.
- Drive service performance, resilience, monitoring, incident management and operational excellence across the cloud environment.
- Lead and develop teams across Systems Engineering, DevOps, Cloud Operations.
- Partner with Digital Delivery, Security, Architecture and Product teams to ensure platforms are secure, scalable and fit for future business needs.
- Own cloud cost management, optimisation initiatives and service improvement programs.
- Manage operational risks, critical incidents, governance controls and supplier relationships.
- Champion automation, standardisation and modern operational practices that improve efficiency and service quality.

About You





You are an experienced technology leader with a strong background in cloud operations, infrastructure services and platform management within complex enterprise environments. You combine strong technical capability with proven people leadership skills and have a passion for delivering reliable, business-critical technology services.

You will also have;

- 10+ years' experience managing and improving enterprise cloud, infrastructure or platform services.
- Experience leading and developing high-performing technical operations teams.
- Strong knowledge of Microsoft Azure, cloud infrastructure, monitoring, resilience, security and operational support models.
- Experience with DevOps practices, automation, CI/CD and operational readiness.
- A track record of managing large-scale cloud environments, service reliability and business-critical platforms.
- Experience supporting and optimising high-volume eCommerce platforms.
- Robust stakeholder engagement skills with the ability to communicate effectively across technical, vendor and business audiences.
- Experience managing cloud financials, operational governance, risk and continual service improvement initiatives.
- Tertiary qualifications in Information Technology, Business or a related discipline, or equivalent industry experience

This opportunity will provide:

- Access to Udemy an online training platform with over 5,500 courses.
- Company paid parental leave for eligible employees.
- Access to Fitness Passport.
- Salary packaging and novated leasingoptions for eligible employees.
- Professional development and career progression.
- Experience working with an Iconic Australian Brand with global success in NZ, Asia, and Europe.
- A supportive team environment that celebrates diversity and promotes a healthy work and family life balance.
- Opportunities to make discounted purchases on a great range of products and services.

Please note that only people with the right to work in Australia should apply for this position.

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