The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
secure, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

This position will work as part of a new team to prepare for implementation and delivery of Victorian Government Redress for people who experienced abuse and neglect in historic institutional settings prior to 1990 (Victorian Redress).

Working in close collaboration with other Victorian Redress teams and applicant support services,



the Counselling and Restorative Engagement team will work to operationalise and deliver the Victorian Redress model endorsed by Government including the counselling and personal apology functions of the program.

This position will work closely with the Senior Engagement Officer, Senior Project Officer and Project Officer roles to develop and adapt policy, program documentation and processes to support delivery of the counselling and personal apology functions of the Victorian Redress program.

The Counselling Service Navigator will lead implementation of the counselling component of the Victorian Redress program. Additional key components of the role include contributing to the development and delivery of trauma informed processes and procedures to implement the Victorian Redress program and deliver high quality services.

This position will work also collaboratively with colleagues across the Department of Families, Fairness and Housing, support services, other government departments, senior executives, facilitators as well as people who have experienced institutional child abuse and neglect to provide trauma-informed support to participants who choose to engage in restorative engagement processes.

Please note:



this position requires dealing with sensitive material that can be emotionally challenging; this role will best suit a candidate who has current experience dealing with sensitive and distressing material and is both resilient and empathetic.

ACCOUNTABILITIES INCLUDE

- Provide a point of contact for people who contact the Victorian Redress program and provide them with information, referrals, support and advice as required.
- Provide trauma-informed support to people who contact the Victorian Redress program building safety and trust throughout the process.
- Assess a person's needs and vulnerabilities, facilitate access to trauma-informed counselling and other support services as appropriate including follow up as required.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.

📌 Counselling Service Navigator (Melbourne)
🏢 Department Of Families, Fairness & Housing Vic
📍 Melbourne