At Otis, it’s our people that make us different.

Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About You

We are currently looking for a sales-focused Service Account Representative to be based in our Port Melbourne office in Victoria, focusing on our key accounts.

In this role, you would be responsible for selling OTIS lift and escalator range of Maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area.

You are excited about proactively maintaining regular face-to-face contact with Otis Customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet the OTIS standards and customer requirements.

- Permanent/Full-Time role

- Reports to the Service Sales and Operations Manager

As a Service Account Representative, your key responsibilities are to

- Achieve Service sales targets in accordance with the individual plan and defined submission activities.

- Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.

- Proactively maintain regular face-to-face contact with Otis Customers.

- Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.

- Achieves in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.

- Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis’s products and services, resulting in direct sales with new and existing customers.





- Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.

- Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

What you will need to be successful

- Have a minimum of 3-5 years’ experience in Frontline Sales or Key Account Management.

- Those with experience in the Elevator and Escalator industry will be preferred.

- A current driver's license.

- Have strong business acumen and are results-oriented.

- Able to manage several accounts, be customer-focused, and anticipate client needs. Works well in a team.

- Has the ability to liaise and influence all levels of stakeholders within the organization and possesses strong relationship-building skills.

- Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.

- Solid verbal and written communication skills.

Come and join OTIS today and help us Build What's Next!

About us

We are the world’s leading company for elevator and escalator manufacturing, installation and service. We move 2 billion people a day and maintain more than 2 million customer units worldwide - the world’s largest portfolio.





We can be found in many of the world’s most recognizable buildings as well as the busiest transportation hubs and retail centers. We are everywhere people are on the move.

Our commitment to Diversity & Inclusion

We “lift” our people to their highest potential.

Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.

We are proud of our long commitment to diversity, equality, and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races, and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And a place where every voice feels safe, welcomed and heard.

We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.

Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people

For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion

📌 Service Account Representative (Key Account Management) (Port Melbourne)
🏢 Otis
📍 Port Melbourne