Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a Customer Service Executive (or maybe 2) at our vibrant Sydney office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at Matraville, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

- Supporting the Business Unit Manager in meeting and exceeding customer service

- Dispute and issues resolution relating to service

- Procurement and space management in line with client requirements and allowances

- Communicating customer expectations and changes in a timely manner

- Liaising with, and taking instructions from our customers to co-ordinate their orders/shipments by the advised dates listed on the orders

- Input of orders into EDI/ CargoWise and the essential follow-up of the orders with GEODIS Freight Forwarding overseas offices, subsidiaries and agents thereof

- Liaising with shipping lines, overseas GEODIS offices and agents, freight forwarders, carriers, current clients and prospective clients

- Proactively communicating any issues (i.e. deviations, delays etc.) to the clients within a timely manner, including corrective action

- Arranging Deliveries,



maintain schedules, sending out cartage advice & EDO’s

- Procurement and rate maintenance (Cost and Sell) in conjunction with Key Account Managers

- Scheduled visits and service calls to allocated clients where appropriate

- QBR / KPI reporting, meeting minutes and owner of follow up actions post-customer meeting

- Attending GEODIS and customer functions and participating in conference calls (also out of hours where required)

- Complete all Customer Invoicing and adhere to KPI

You'll bring:

- Minimum 3-4 years’ experience in customer service within the freight forwarding industry

- Excellent interpersonal and communication skills

- Experience using CargoWise is preferred

- Time management and prioritising skills

- Capable of multi-tasking

We'll provide:

- Flexible Work/Hybrid Arrangements

- Employee Bonus Schemes

- Service Awards

- Lifestyle discount and Benefits

- Be a part of a reputable global organization

- Career development with long term career opportunities

- Supportive and collaborative team environment

- Plus much more

If you're passionate about Customer Service and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.

Apply now specifying your relevant experience and preferred working hours; we can’t wait to hear from you!

📌 Customer Service Executive (Matraville)
🏢 Geodis
📍 Matraville