We are seeking a dedicated and professional Medical Receptionist and Surgical Bookings Officer to join our team at Sunbury Eye Surgeons,

This is a part time position that plays a vital role in ensuring the smooth day-to-day operations of our medical practice. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience from the moment they walk through the door. Every day can feel different, with a combination of reception, administration and surgical bookings, making this an engaging and rewarding role with ongoing opportunities to learn and develop. You will work alongside various doctors and personalities.

The part-time position involves working 2-3 days per week, Tuesday and Wednesday with possible additional hours available either on Thursday or Friday.

Your responsibilities will include:

- Greeting and welcoming patients in a warm and professional manner upon arrival at the practice.

- Scheduling and managing patient appointments.

- Processing patient registrations and maintaining accurate medical records and documentation.

- Handling patient enquiries via phone, email and in-person with courtesy and efficiency.

- Processing payments and managing patient billings.

- Scheduling patient surgery in-house or in-hospital, providing surgical information and financial consents.

- Managing patient correspondence and ensuring all administrative communications are handled promptly.

- Coordinating with clinical staff to support smooth patient flow throughout the day.

- Maintaining confidentiality and adhering to privacy regulations and practice policies at all times.

- Performing routine administrative tasks to ensure the reception area remains organised and professional.

What we're looking for:

- Previous reception/administration is preferred but not required.



We welcome applicants with experience in customer service, hospitality, retail, administration or healthcare. If you have the right attitude, excellent people skills and a willingness to learn, we will provide the training and support you need to succeed.

- Intermediate- Advanced understanding of Microsoft Office applications.

- Good organisational and time management skills with the ability to manage multiple tasks simultaneously.

- Excellent communication skills, both written and verbal, with a professional and courteous manner.

- A genuine commitment to patient care and the ability to work empathetically with diverse patient groups.

- Ability to work independently, but more importantly as part of a collaborative team.

- Attention to detail and accuracy in day-to-day responsibilities.

- Flexibility and adaptability to respond to changing priorities and practice needs.

- Well presented, reliable and punctual.

About us
We are a private Ophthalmology practice located in Sunbury VIC, committed to providing high-quality, patient-centered healthcare services to our community. We pride ourselves on creating a warm, professional environment where patients receive comprehensive medical care. Our practice is built on values of integrity, professionalism and compassionate patient care. We work collaboratively as a team to ensure that every patient receives the attention and support they deserve. We are looking for passionate individuals who share our commitment to excellence in healthcare and want to make a positive difference in our patients' lives.

Applications welcomed now!

APPLICATIONS CLOSE 30/10/2026

If you think this is the job for you, we encourage you to submit your application including your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for our team.

📌 Medical Receptionist (Sunbury)
🏢 Sunbury Eye Surgeons
📍 Sunbury