About

ATSICHS Brisbane delivers health care and community services that are culturally safe and built around the needs of Aboriginal and Torres Strait Islander peoples in the Brisbane and Logan regions. We are a community-owned not-for-profit organisation, started over 50 years ago to improve health outcomes for our people, our way. Through offering wraparound services, we support the physical, social, emotional, cultural and spiritual wellbeing of our people. We are working towards a future where our community thrives.

Learn more at www.atsichsbrisbane.org.au

Job Description

Please note that it is a genuine requirement that this position is filled by an Aboriginal or Torres Strait Islander person in accordance with s25 of the Anti-discrimination Act 1991 (QLD).

About the Role

You can access the full Position Description by visiting our website under "Join Our Team”.

Click here to view position description

As a member of the IT department, this role is responsible for providing technical support to end-users. The role requires assisting with a range of operational and administrative service functions across IT and data.

Duties

- Provide technical support for hardware, software, and network issues, ensuring timely resolution of requests.
- Perform routine maintenance and updates on IT systems, ensuring optimal performance and security.
- Install and configure hardware and software.
- Provide training and support to staff on IT systems and software.
- Create and maintain documentation for IT systems, inventory, configurations, and procedures.
- Undertake on the job training in the workplace and achieve work outcomes as directed. Comply with responsibilities relating to the terms of the Training Contract as a Trainee.




- Be the first point-of-contact for queries, providing customer-focused services in line with team and organisational objectives.

Culture

- Everything we do is driven by a deep connection to Aboriginal and Torres Strait Islander peoples.
- We’re united in our purpose to improve lives, strengthen families, and support our communities to thrive.
- We embrace innovation, recent technologies, and evidence-based approaches to meet the evolving needs of our community.
- You’ll be supported by a welcoming culture where your voice is heard, your strengths are valued, and your wellbeing matters.
- We celebrate achievements, value collaboration, and make work an enjoyable and fulfilling place to be.

Benefits

- Starting salary of $46,350 + 12% super
- Permanent full-time role.
- Company provided laptop.
- Salary package up to $15,900 net and add Entertainment Benefits up to $2,649 every Fringe Perks Tax (FBT) year.
- Flexible rostering hours/9 day fortnight options available.
- Work for an organisation that values growth and innovation to provide culturally safe community and health care.
- You’ll be supported with training, access to learning and development opportunities (including LinkedIn Learning) as well as career progression pathways.




- Employee Assistance Program — access up to six free and confidential sessions in any two-year period.
- Annual staff gathering, team building days, and team social gatherings.

Desired Skills and Experience

Required

- Eligible to be registered as a Trainee under the QLD Government Apprenticeship and Traineeship Scheme.
- Sufficient language, literacy, and numeracy skills to complete the required online course work for Certificate III in IT.
- Ability to empathise with users and provide solutions that meet their needs.
- Ability to manage multiple tasks and priorities effectively.
- Ability to work well within a team and collaborate with colleagues.
- A commitment to staying current with emerging technologies and best practices.
- Strong analytical and troubleshooting skills.

Desirable

- Completed Year 12 or hold Higher School Certificate or equivalent.
- Driver's License.

Additional Requirements

- Valid National Police Check.
- Current Working with Children's Card (Blue Card) or be eligible to apply.
- Evidence of Work Rights.
- Travel between work sites on a regular basis.

Other Information

ATSICHS Brisbane is committed to promoting the wellbeing, protection, and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respect, and empowered.

How to Apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.

📌 IT Trainee (Brisbane)
🏢 ATSICHS Brisbane
📍 Brisbane