About the role

National Leak Detection (NLD) is a leading provider of non-invasive water leak detection services to the insurance and building sectors. As a Senior Bookings Coordinator, you will take ownership of a high-volume booking portfolio, ensuring jobs are scheduled efficiently, KPIs are maintained and clients and field team receive a high level of service. This is a hands-on role suited to someone who thrives in a fast-paced environment, enjoys problem-solving and has a strong understanding of scheduling, customer service and operational coordination.

Key responsibilities

- Coordinate a high volume of leak detection appointments across multiple states

- Take ownership of daily scheduling and ensure jobs are allocated efficiently and within required KPI timeframes

- Review technician availability, location, travel requirements, job type and urgency when planning schedules

- Monitor outstanding jobs and KPI timeframes and proactively identify and resolve potential delays

- Manage complex scheduling requirements, including reschedules, urgent jobs, access issues and changes to technician availability

- Liaise with clients, builders, insurers, homeowners and internal teams via phone and email

- Provide clear and proactive updates regarding appointment timeframes and job progress

- Ensure job management systems are accurately updated with appointments, notes, access details, client instructions and job status

- Monitor shared inboxes and ensure enquiries are responded to promptly





- Assist with the training, support and guidance of junior bookings coordinators

About you

- Previous experience in a senior bookings, scheduling, administration, coordination or operations role

- Robust experience managing high-volume scheduling or appointment bookings

- Exceptional organisational and time-management skills

- Excellent communication and client relationship skills

- Strong attention to detail and a high level of accuracy

- The ability to confidently prioritise competing demands

- A proactive and solutions-focused approach

- Strong problem-solving skills and the ability to think on your feet

- The ability to remain calm and organised in a fast-paced environment

- Experience working with job management or scheduling software will be highly regarded

About us

National Leak Detection (NLD) is a leading provider of non-invasive water leak detection services to the insurance and building sectors. As our business continues to grow, we are looking for experienced and highly organised professionals to join our growing national team.

Benefits

- A supportive, energetic and collaborative team environment

- Competitive salary based on experience

- Genuine career progression and development opportunities

- Comprehensive training across cloud-based operating systems

- A varied role where no two days are the same

- Regular team events and social activities including escape rooms, karaoke and race days

📌 Senior Bookings Coordinator (Carrum Downs)
🏢 National Leak Detection
📍 Carrum Downs