About the role

We are seeking a reliable, organised and customer-focused Customer Service Administration Officer to manage front-line enquiries and support day-to-day operations.

Key responsibilities

· Respond to customer enquiries in person, by phone and by email; investigate issues and provide timely resolutions

· Coordinate purchasing, procurement, supplier quotes and orders

· Conduct initial client meetings and gather information for drafting and project commencement

· Create and manage contracts in Buildforms

· Coordinate energy efficiency assessments and engineering reports

· Lodge building applications

· Liaise with clients, suppliers, consultants and engineers to coordinate project requirements

· Provide administrative support to the sales team

· Maintain accurate customer records and documentation

· Build strong customer relationships and deliver excellent service at every touchpoint

About you

· Experience in customer service, administration or sales support

· A friendly, confident and professional manner





· Strong Microsoft Office skills

· Excellent communication and interpersonal skills

· Excellent organisation and the ability to prioritise competing tasks

· Strong attention to detail and accuracy

· The ability to learn systems quickly and follow processes

· A positive, team-focused attitude

About us

Mi Global Construction is a Geraldton-based construction company and Sheds N Homes franchise. We deliver kit homes, liveable and standard sheds, commercial warehouses, modular housing, commercial buildings and mining facilities.

Perks
Permanent full-time opportunity
Supportive and collaborative team environment
On-the-job training and development
Secure business with a solid market presence
Opportunity to build your career in customer service and administration

Pay: $25.00 – $35.00 per hour

Expected hours: 38.0 per week

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Customer Service Administration Officer Geraldton
🏢 Mi Global Construction
📍 Geraldton