We're hiring: L2 Support Engineer at RS3 Solutions

I have an prospect in my team at RS3 Solutions , a growing MSP supporting customers across a range of industries. If this sounds like you, or someone in your network, I'd love to hear from you.

The Role

This is a customer-facing L2 position focused on incident and request resolution for our Managed Services customers. You'll respond to alerts across our infrastructure and security monitoring tools, attend client sites when needed, and work alongside Senior L2/L3 Engineers to identify improvements and risks in customer settings.

What we're looking for
3+ years in an IT Support or Managed Services role
Robust experience in desktop support, hardware deployment and troubleshooting
Demonstrable troubleshooting and technical support skills
Exposure to server, network and security infrastructure
Microsoft 365, Entra ID and Intune
End user devices (workstations and laptops)
Wireless networking, switches and routers
Firewalls (policies and logging)
Windows Server platforms
Backup solutions
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📌 It Support Engineers, Service Desk Analysts, Deskside Support Engineers Western Australia
🏢 RS3 Solutions Pty
📍 Australia