Pepper Money Limited is seeking a Workforce Planning Analyst to support the contact centre with accurate forecasting, scheduling, real-time management and reporting. The role requires turning data into actionable plans and collaborating with stakeholders across campaigns and product launches.
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You will design schedules that balance business needs with compliance, monitor live activity, and drive continuous improvement through robust analytics and stakeholder engagement.
📌 Contact Center Forecasting & Scheduling Lead New South Wales
🏢 Pepper Money
📍 New South Wales
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