This is a full time Service Receptionist position at GWS Chadstone Pty Ltd, in Oakleigh, VIC. In this role, you will be responsible for providing exceptional customer service and assisting with customer-facing processes.

Key responsibilities
Assist the service team with Service Reception and general administrative tasks as required
Liaise with customers to understand their needs and provide a high level of customer service
Conduct post-visit customer follow-ups to ensure satisfaction and address any concerns
Monitor customer experience (CX) survey responses and report on key trends and feedback
Monitor and update customer contact records as needed for accuracy

About you
Previous experience in a customer service role
Strong communication and interpersonal skills, with the ability to build rapport with customers
Excellent organisational and time management skills




A keen eye for detail and the ability to work accurately
A positive, friendly, and professional attitude
Availability to work Monday to Friday from 7.30am to 5:00pm
Prospect to work with a friendly and dedicated team
Training and development prospects
Competitive remuneration
Discount on automotive services
Focus on work-life balance

About us

GWS Chadstone is a third-generation family owned and run business, serving the automotive industry since 1930. We are extremely experienced in what we do. We know the automotive business inside and out. Our brands include Mitsubishi, Holden, HSV, Suzuki, Kia, Geely and used cars.
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📌 Service Receptionist Melbourne
🏢 GWS Chadstone
📍 Melbourne