Remote Customer Support Team Lead Perth

Remote Customer Support Team Lead Perth

28 Sep
|
Sinch
|
Perth

28 Sep

Sinch

Perth

Job Description

ClickSend, part of Sinch, is seeking a Customer Service Team Leader to guide the support team in delivering high‐quality customer interactions. You will drive KPIs, coach agents, and manage escalation paths while maintaining a positive, cooperative culture across remote teams.

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You will monitor chats, emails, and knowledge base quality, and report performance metrics to the Customer Success Manager. Fluency in English is required.

📌 Remote Customer Support Team Lead Perth
🏢 Sinch
📍 Perth

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