We are seeking a candidate to provide excellent administrative support for a Federal Government agency in Tweed Heads. This initial assignment runs through 31st December 2027, with the potential for extension, and pays a casual hourly rate of $38.39 plus super. Crucial to supporting the community and key stakeholders, this role serves as a primary point of contact and resolves issues with empathy and clarity. You will support a busy service delivery team by managing workflow, data entry, and participant enquiries while ensuring a qualified and welcoming setting for all office visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:
Providing high-quality customer service as the first point of contact, resolving enquiries in person, over the phone, and via email.




Operating the front reception and assisting visitors with self-help kiosks and online support tools.
Managing team shared email inboxes, appointments, and calendars to ensure responses are within agency timeframes.
Providing operational support to service delivery teams, including data entry, record keeping, and minuting meetings.
Coordinating appointments and office facilities while ensuring they are accessible for all attendees.
Managing and resolving participant matters by actioning planning tasks in accordance with relevant legislation.
Receiving and recording complaints and other feedback within business systems.
J-18808-Ljbffr

📌 Participant Support Officer Tweed Heads West
🏢 Hr Partners
📍 Tweed Heads West