AIA Australia is seeking an experienced Workforce Planner for our Health contact centre. You will provide real-time management, forecasting, and reporting to optimise resource alignment with service standards and business objectives.
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You will lead data-driven planning and performance insights, partnering with operational leaders to drive improvements in customer outcomes and employee engagement. Hybrid WFH model applies, with career development prospects and staff advantages.
📌 Hybrid Workforce Planner Contact Centre & Rtm Victoria (Australia)
🏢 Pronix
📍 Australia
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