Casual Receptionist for Mosman/Balgowlah Physio (experience preferred)

SquareOne Physiotherapy – Sydney North Shore NSW

As a Front Desk Administrator/Receptionist, your primary role is to ensure the excellent delivery of front line customer service to all SquareOne patients and therapists. This role exists in a constantly changing environment. You will be called to use your initiative and problem-solving skills to ensure efficiency and proficiency within all aspects of the role.

Key responsibilities
All diary optimization - bookings, changes, waitlists and cancellations
All billing, including private and third party
Overseeing all intake and admin related to the customer journey experience
Effective complaints handling and customer service improvements
Daily EPS (Ensuring Patient Satisfaction) and other EPS processes
Provision of excellent customer service to all clients, whether in person, on the phone or by email




Greeting all clients on arrival and ensuring new clients complete any required paperwork
Generating invoices for clients, processing payments and if required, DVA, Medicare and private health fund claims
Making, changing and cancelling future appointments as requested by clients and therapists
Managing wait lists

About you
Ability to prioritise in a rapid-paced environment
Diary utilisation and optimisation
Front line customer service and complaints handling
Positive phone manner, well spoken
Good keyboard skills and general computer literacy
Accurate cash handling and HICAPS/EFTPOS use
Competency and experience with Word, Excel and other MS Office software and the practice management systems Nookal and Mindbody, are important to the role but can be learnt on the job
Experience in an Allied Health or other medical practice settings is beneficial
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📌 Casual Receptionist For Mosman/balgowlah Physio Experience Preferred (Australia)
🏢 SquareOne Physiotherapy
📍 Australia