Customer Service & Administration Officer

A well-established financial services organisation is seeking a confident and customer-focused Customer Service & Administration Officer to join their Southport team.

This is a diverse role combining customer service, account administration and soft collections. You’ll assist customers with their loan accounts, manage payment arrangements and help resolve overdue accounts through professional, empathetic and appropriately assertive conversations.

The Role
Manage customer enquiries via phone, email and client portal
Assist customers with loan and account enquiries
Process payment changes and maintain accurate account records
Follow up overdue accounts and agreed payment arrangements
Have qualified soft-collections conversations with customers
Update customer information and notes within the CRM
Assist with general account and administration duties
Work towards individual and team performance targets

The Role
Manage customer enquiries via phone, email and client portal
Assist customers with loan and account enquiries
Process payment changes and maintain accurate account records




Follow up overdue accounts and agreed payment arrangements
Have professional soft-collections conversations with customers
Update customer information and notes within the CRM
Assist with general account and administration duties
Work towards individual and team performance targets

About You

We’re looking for someone who is confident on the phone, organised and comfortable having sometimes challenging customer conversations.

You will ideally have
Experience in customer service, accounts, administration or collections
Strong communication and relationship-building skills
A professional, empathetic and appropriately assertive approach
Excellent attention to detail and valuable numerical skills
Confidence working in a busy, customer-focused workplace
Strong computer skills and the ability to learn new systems

Hours

8am to 4.30 Mon, Tues, Wed, 7.30am to 4.30pm Thursday and Friday 8am to 4pm.

Additional information
Salary of $62,500 plus Super plus commission plus car park
Based in Southport
Full-Time | Monday-Friday | No Nights or Weekends
J-18808-Ljbffr

📌 Customer Service & Administration Officer Queensland
🏢 Kbh Solutions
📍 Queensland