Job Description

Join our CTP team as a CTP Specialist and help deliver exceptional sales and service customer experiences. You’ll build strong customer relationships, understand their needs and provide clear, relevant support to help them make confident decisions about their CTP insurance.

These roles are scheduled to commence on Wednesday 4th November, 2026.

We Have Two Opportunities Available
Full-time: Permanent, Monday to Friday
Part time: Permanent, 30 hours per week, Monday to Thursday

What You’ll Do
Deliver exceptional customer experiences across CTP products and services
Understand customer needs and provide clear, relevant advice and support
Achieve customer sales, service and retention targets
Build strong customer relationships and champion the Voice of the Customer
Make complex information simple and help customers navigate digital experiences
Follow compliant sales and service processes and ensure fair customer outcomes
Work collaboratively while taking ownership of your results and development

What You’ll Bring
Customer service or sales experience, ideally in a contact centre or similar workplace
Strong communication and interpersonal skills,



with a genuine passion for helping customers
Strong problem-solving and negotiation skills
Confidence working towards targets and taking ownership of outcomes
The ability to learn quickly, take on feedback and adapt to change
Good computer literacy and confidence navigating digital systems
Resilience, a sense of urgency and a commitment to delivering quality outcomes

Role details
Enjoy the flexibility of working from home, with just one day a month in the Gisborne office, with flexibility for additional days when required
Permanent full-time or part-time opportunities
Monday to Friday for full-time; Monday to Thursday for part time
Additional office attendance during training and onboarding

At Suncorp, we believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate. We’re committed to creating an inclusive culture where our people feel valued, supported and connected. If you require any support or adjustments to participate equitably in our recruitment process or workplace, please contact for a confidential conversation.
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📌 Ctp Specialist Macedon Ranges Shire
🏢 Suncorp Group
📍 Macedon Ranges Shire