CDI Plumbing is an established Illawarra plumbing business providing general plumbing, maintenance and bathroom renovation services in the region for over 20 years.

We are looking for an experienced and practical Business Support Officer to help keep our day-to-day operations organised while also improving the systems and processes behind the business. You will work closely with our Directors and team to coordinate administration, support customers and jobs, maintain important compliance records and help streamline the way we work.

Key responsibilities
Maintaining customer and job information in ServiceM8
Supporting bookings, scheduling and customer communication
Monitoring enquiries, quotes and jobs awaiting action
Checking completed jobs for required notes, photos, materials and forms
Preparing invoices and following up outstanding accounts
Organising supplier invoices, receipts and bookkeeper information
Maintaining employee licences, qualifications and training records
Monitoring insurance, vehicle, equipment and compliance expiry dates
Supporting WHS and other compliance requirements
Support Marketing and Social Media activities
Developing practical procedures, templates and checklists

About you
Has solid administration,



operations or business support experience (minimum 2 years)
Is highly organised and follows things through
Can work independently with initiative
Enjoys improving systems and finding better ways of working
Is confident following people up and communicates professionally with customers and tradespeople
Has solid attention to detail
Is comfortable working across several areas of a small business
Understands the importance of accurate records and compliance
Is confident using Microsoft 365 and cloud-based systems

About us

CDI Plumbing is an well-established Illawarra plumbing business providing general plumbing, maintenance and kitchen and bathroom renovation services. We are a small team who are friendly, fun, practical and down-to-earth. We have a great reputation within the region and pride ourselves on quality work and long-term relationships.

A permanent part-time role of up to three days per week initially with an prospect to increase hours

A wide-ranging role where your work will make a visible difference

The opportunity to help shape and improve CDI's systems and practice

A friendly, practical and down-to-earth team
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📌 Business Support Officer Unanderra
🏢 CDI Plumbing
📍 Unanderra