About the role

Mind Connections is a specialist psychiatry and psychology practice in Carlingford, part of a two-site group with Norwest, and we are looking for a medical receptionist for two fixed days a week, 8:30am to 5:00pm at our Carlingford practice.

The front desk is one of the most significant roles in our practice. It is the first contact every patient, family member and referring GP has with us, and it sets the tone for everything that follows. It also carries real responsibility: referral validity, Medicare and DVA rules, third-party billing, and a full diary across several clinicians. We want someone who takes ownership of that and treats every patient, family member and referrer as someone the practice values.

Key responsibilities
Being the practice's first point of contact, and resolving what you can at first contact rather than passing it on
Managing appointments, the waitlist and recalls
Processing referrals and intake paperwork
Taking payments and lodging Medicare, DVA and third-party claims
Supporting the psychiatrists, psychologists and interventional treatment team, including TMS and esketamine

About you
Warm, professional and discreet with high standards for confidentiality
Calm, kind and composed when the desk is busy or a conversation is difficult
Careful with detail




Sound judgement to decide what needs a clinician now, what can wait and what needs escalation
Someone who notices when something could work better and says so
Medical reception experience welcome but not essential

About us
Mind Connections has been a specialist practice since 2005. We are a small, stable team, and our clinicians have been with us for years.

We work as a team and share responsibility for how the practice runs. The Operations Manager is on site, full training is provided, and support is there whenever you need it. We don't micro-manage. We hire people we trust to run the desk and give them room to do it.

Reception is central to how we work. It shapes the experience of every patient and clinician, so we ask for your view on decisions that affect the front desk. The practice is investing in its people, systems and training, and new clinicians are joining as we grow.

Perks
Fixed days, so you can plan your week
Paid above award (Health Specialists and Support Services Award, Support Services stream), with the rate set to reflect your experience
On-site parking, close to public transport
Hours and role can grow over time if that suits you

📌 Medical Receptionist Carlingford
🏢 Mind Connections
📍 Carlingford