28 Sep
|
XPT Software
|
Victoria
28 Sep
XPT Software
Victoria
Job Description
XPT Software in Melbourne, Australia is seeking a Contact Center Support Engineer (L1) to be the first point of contact for incidents across voice, chat, email, and digital channels. You will perform user-level troubleshooting, monitor operations, and coordinate with cross-functional teams to resolve issues.
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The role requires experience in contact center operations, knowledge of Dynamics 365 CC (preferred), and hands-on experience with platforms like Genesys Cloud, Amazon Connect, or NICE CXone.
📌 Contact Center Solutions Engineer Victoria
🏢 XPT Software
📍 Victoria