Support staff and prisoners with everyday technology needs.
Troubleshoot hardware, software and connectivity issues.
Help keep technology safe, reliable and ready to use.
Build your skills while supporting significant work in a secure setting.
Ongoing, full-time role earning$81,496 - $98,955 per year, plus super.

What you will do

As IT Support Officer, you will provide technology support at Marngoneet Correctional Centre and Karreenga Annex. You will help staff and prisoners use technology safely and effectively.

You will:
provide responsive IT support for computers, applications and mobile devices
troubleshoot hardware, software and connectivity issues and escalate complex matters
maintain accurate IT records, equipment registers and compliance records
support video conferencing, audio visual equipment and other technology
help manage, deploy, maintain and dispose of IT equipment.

About you

A relevant qualification in information technology, information systems, business systems or a related field is desirable. Relevant industry experience and technical skills may replace formal qualifications.

You should also have:
hands‑on experience supporting users with hardware, software and applications
strong troubleshooting skills and good judgement about when to escape issues




experience configuring, rebuilding, maintaining and deploying computers and IT equipment
accurate recordkeeping skills and experience with audits and compliance activities.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email the position contact at the position contact email address.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

KEY INFORMATION:

Child secure statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally secure, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.
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📌 It Officer Geelong (Australia)
🏢 Department Of Justice
📍 Australia