Job Description

Meriton Suites currently has an opportunity available for a Front Office Supervisor at our Broadbeach, Queensland property.

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About the Role

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As the Front Office Supervisor, you will work to ensure the efficient running of the Hotel's Front Office including providing seamless service to our guests. You will work in a qualified environment which includes a clear career progression pathway as well as the chance to work with and learn from experienced leaders.

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Your key responsibilities

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Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
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Courteously and accurately respond to guest enquiries including anticipating guest needs.
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Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
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Ensure the safety of guests and staff by following procedures and reporting any suspicious activity.
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Effectively communicate and liaise with all departments to ensure the servicing of guests.
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To be successful in this role you will have

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Similar experience in a 4-star or 5-star hotel.
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Previous experience delivering training (desirable).




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Previous knowledge of a Property Management System
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A passion for the hospitality industry.
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Impeccable grooming and presentation.
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Ability to work in a team environment and under pressure.
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Full availability to work a 7-day rotating roster.
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Why Meriton Suites?

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Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
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Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
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'Merit Academy' our online training platform to further develop your skills and knowledge
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Paid Parental leave
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Access to Employee Assistance Program (EAP) to provide skilled and personal advice
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Friends and Family discounts
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Team activities and social events
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Induction program for all new starters
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Only short-listed applicants will be contacted within 7 days of application. Permanent residents only may apply. Please note that we will not consider external agencies as recruitment for this role is handled internally.

📌 Front Office Supervisor Broadbeach City Of Gold Coast (Australia)
🏢 Meriton Suites
📍 Australia