Job Description

We're seeking a compassionate, highly organised Patient Care Coordinator to be a trusted point of contact for patients. From their first appointment through treatment, you'll help people feel welcomed, informed and supported while keeping the details of their care on track.

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Working predominantly in the clinic, you'll connect patients with specialists and nurse teams. It's a wide-ranging role for someone who enjoys both personal interaction and exact administration.

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What you'll be doing

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Welcoming patients and responding to enquiries in person, by phone, email and patient portal
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Coordinating appointments, registration, consent forms and pre-treatment requirements
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Keeping patient records accurate and confidential
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Explaining treatment costs and processing payments with sensitivity
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Liaising with clinical and finance teams to support smooth care and billing
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Identifying issues early and helping patients get the answers they need
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What you'll bring

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You'll have experience in a patient-facing or busy customer service role, solid administrative skills and a calm, empathetic approach. You'll be comfortable managing competing priorities, communicating with different teams and handling sensitive information discreetly.

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Experience in healthcare or a specialist practice would be highly regarded, as would knowledge of Medicare and PBS processes or patient management systems.

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If you're looking for a role that brings together people, purpose and organisation, we'd love to hear from you.

📌 Patient Care Coordinator New South Wales
🏢 Mars Recruitment
📍 New South Wales