Job Description
Enrolment Administrator (Family Relations Consultant)
With 15 services across Sydney, including the CBD, Eastern Suburbs, and Western Sydney, Active Kids Group is a proudly family-owned and operated organisation founded in ****.
We are committed to delivering high-quality early education and care.
We work in close partnership with families to support children in reaching their full potential.
This is achieved through the delivery of exceptional care and education that recognises and respects each child's interests, strengths, and individual early learning needs.
The Chance
We have a unique opportunity for a professional and reliableFamily Relations Consultant with excellent communication skillsto join our friendly head office team in Bondi.
In this role, you will be responsible for managing all new enrolment leads and supporting service occupancy targets through effective, family-centred sales and engagement strategies.
You will also provide ongoing support to enrolled families, assisting with enrolment-related enquiries throughout their journey with Active Kids Group.
Your duties will include but not be limited to:
Acting as the first point of contact for prospective families via phone, email, and live chat
Managing all enrolments administration, including enrolment amendments, welcome communications, and responding to family enquiries
Booking and coordinating centre tours for prospective families




Ensuring all enrolments and terminations are in line with policies and regulations
Maintaining external and Internal waitlist
Liaising with families regarding account enquiries, including fees and Child Care Subsidy (CCS) entitlements
Following up on additional day requests and upselling of days
Actively working with the Family Relations and Marketing team along with Centre coordinators to ensure services and occupancy is aligned
Actively contributing to sales outcomes and the ongoing management of centre occupancy
Skills and Qualifications
Full Australian Working Rights
Current WWCC or willing to obtain
Excellent communication and interpersonal skills
Demonstrated sales or enrolment conversion experience, including lead follow-up and occupancy growth
High level of computer literacy and confidence using CRM and enrolments systems
Warm, professional, and enthusiastic attitude
Demonstrated integrity, reliability, and passion for delivering an exceptional family experience
Previous experience in the Early Childhood industry (highly regarded)
Qik Kids or OWNA software experience preferred
What's in it for you?
Be part of a close-knit, family-oriented business with a positive, supportive culture.
Annual performance bonus structure designed to reward strong results.
We celebrate our team — including birthday gifts and milestone recognition.
Access ongoing professional development and support from an approachable, experienced team.

📌 Enrolment Administrator (Family Relations Consultant) (New South Wales)
🏢 Active Kids Group
📍 New South Wales