Job Description
Customer Service Representative | Northgate
Days & Hours: Monday – Friday (roster between 9am – 5pm)
[Once perm, potential to shift to Tuesday – Saturday 8-4pm] roster 2 days from home once converted to permanent employment and achieving quality / productivity
Job Brief/Overview
Be part of the premium customer service team within waste management serving the biggest commercial & industrial businesses in Australia.
Duties:
Phones / Salesforce cases (multi-tasking 100 activities per day)
Customer Service
Answering incoming phone calls
Using internal customer and operations systems to process email requests efficiently (Salesforce)
Dealing with complaints regarding services and providing solutions
Booking ad-hoc, urgent or scheduled services within customer contracted timeframes




Updating services with new information
Essential Skills: Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience
Desirable: Salesforce (CRM), similar transport, logistics or supply chain systems.
Ideal candidate
Effective processor who thrives on growing their skills and boosting output
Ability to work autonomously and as part of a team
Good work ethic, understand importance of turning up to work
Commitment to safety
High attention to detail
Customer focussed, Patient and resilient
Looking for a role for long term stability

📌 Customer Service Representative | Northgate (Queensland)
🏢 Engage Us
📍 Queensland