QCC Hospitality Supplies
Wacol, Brisbane QLD | Full Time
Lead a High-Performing Customer Service Team in a Growing Hospitality Supply Business
QCC Hospitality Supplies (QCC) is seeking an experienced Customer Service Supervisor to lead and develop our Customer Service Department while maintaining the high level of service our customers expect.
This role is perfect for a hands-on leaderwho enjoys improving processes, supporting their team, and staying close to the operational detail.
You will oversee the daily operations of the Customer Service Team while working closely with Sales, Purchasing, Warehouse and Key Accounts to ensure customers receive efficient, consistent, and professional service.
This position remains actively involved in the day-to-day customer experience, leading by example and supporting the team when required.
Key Responsibilities
Lead, mentor and support the Customer Service Team
Oversee daily department operations and workload management
Drive a culture of service excellence, accountability and teamwork
Support Account Managers and major customer relationships
Manage customer enquiries, escalations and complex service issues
Ensure accurate processing of orders, quotes, returns and credits
Liaise with Sales, Purchasing, Warehouse and Dispatchteams
Identify opportunities to improve processes and workflow efficiency
Support recruitment, onboarding and training of new team members
About You




You are a natural leader who enjoys developing people and improving systemswhile maintaining strong relationships with customers and internal stakeholders.
To succeed in this role you will have:
Experience leading or supervising a customer service team
Strong communication and stakeholder management skills
A proactive and solutions-focused leadership style
Ability to manage competing priorities in a fast-paced environment
Strong organisational and problem-solving skills
Experience working with ERP/CRM systems
Highly Regarded:
Experience within wholesale, distribution or hospitality supplyindustries
Exposure to Pronto ERPor similar systems
Experience supporting sales teams or key account customers
Why Join QCC?
Secure, long-established business (Est ****)
Proudly Australian wholesale distributor of 10,000+ hospitality products, including cutlery, crockery, glassware, kitchen equipment, disposables and cleaning supplies
Supportive, down-to-earth team culture
Opportunity to lead and shape the Customer Service function
Competitive salary based on experience
Work with a business that genuinely values initiative and leadership
If you're ready to step into a leadership role where you can make a real impact on service, team culture and operational performance, we'd love to hear from you.
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📌 Customer Service Supervisor (Queensland)
🏢 QCC Hospitality Supplies
📍 Queensland