Job Description
Guest Service Agent
Quest Melbourne Airport – Melbourne Airport, Northern Suburbs
Hospitality & Tourism | Front Office & Guest Services
Part Time/Casual
Kickstart your hospitality career with a national brand.
Real responsibility, a fully furnished apartment on site, great team culture.
Are you looking for more than just a job?
Do you thrive in a fast-paced, people-focused setting?
At Quest Melbourne Airport, we're hiring enthusiastic and motivated people to join our growing team as Guest Service Agent.
Whether you're looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia's most respected serviced apartment brands.
What You'll Be Doing
You'll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable.
You should have full availability 7 days a week for any shift to be successful for this role
Greet and check in guests with professionalism and energy
Manage phone, online, and in-person reservations
Recommend local attractions and services
Upsell hotel offerings and upgrades
Operate our airport shuttle (Full Driver's License required)
Resolve guest issues with confidence and care
Keep the reception area organised and welcoming




Work as part of a close-knit, supportive team
What We're Looking For
Strong communication and people skills
Cool under pressure and a natural problem-solver
Can-do attitude and comfortable taking initiative
RSA Victoria (or willingness to obtain)
Full unrestricted Vic Driver's License and clean driving record
Experience in hospitality, retail or customer service is a preferable.
Minimum 1-2 years of customer service experience required
A team player who's eager to grow and learn
Australian work authorisation is required for this position
Why Join Quest Melbourne Airport?
Competitive pay and staff benefits
Part time/Casual
All shift patterns are available for part-time positions including days, evenings, nights and weekends
National career opportunities across Quest's 170+ locations
Friendly, fun, and professional team culture
Great location – just minutes from the terminal
About Quest
Quest Apartment Hotels is one of Australia's leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service.
At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.

📌 Guest Service Agent (Part Time/Casual) (Victoria)
🏢 Quest Apartment Hotels
📍 Victoria