Quiet River Psychology Services – North Melbourne VIC
This is a varied practice administration role involving day-to-day reception and administration for a busy psychology practice, as well as assisting with the invoicing and administration of service fees for clinicians.
You will be highly organised, professional and confident working independently, while also being warm and personable with clients and clinicians.
Key responsibilities
Managing reception and providing a warm, professional first point of contact for clients
Answering and managing phone calls and emails
Scheduling, confirming and rescheduling client appointments
Managing client bookings and clinician calendars
Monitoring practice inboxes and responding to enquiries
Managing client intake, onboarding and referral processes
Maintaining waiting lists and following up referrals
Sending appointment reminders, consent forms and intake paperwork
Processing cancellations and rescheduling in accordance with practice policy
Maintaining accurate client records and practice documentation
About you
Experience in medical, allied health, psychology or professional practice administration,



or strong administration and customer-service experience from other settings
Highly organised and detail-oriented
Warm, friendly and professional with clients
Confident communicating with a range of people
Comfortable managing multiple tasks and competing priorities
Proactive and able to work independently
Reliable and consistent
Discreet and respectful when handling sensitive and confidential information
Comfortable working with numbers and basic invoicing/accounts processes
Technologically confident and able to learn current systems quickly
About us
Quiet River Psychology is a growing private psychology practice committed to providing thoughtful, high-quality psychological care.
We have a collaborative team of psychologists and clinicians working across a range of areas, and we value a practice environment that is professional, supportive and genuinely client-centred.
Our administration team plays an important role in creating the experience clients have of the practice, as well as supporting our clinicians to do their best work.
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📌 Accounts And Admin Assistant (Melbourne)
🏢 Quiet River Psychology Services
📍 Melbourne