Are you a customer service superstar with leadership skills?
Do you thrive in diverse roles with variety, working independently, collaboratively, and provide a welcoming, well-organised customer experience?
Beenleigh RSL & Golf Club is looking for a dynamicReception Supervisor / Membership Officerto join our team!
Reception & Membership Supervisor
About Us
Beenleigh RSL & Golf Club has been a cornerstone of the local community for over 100 years, providing a range of facilities, experiences and outstanding service to our members and guests alike.
We are committed to delivering top-tier service and experiences for our members and guests.
Offering multifaceted facilities with food and beverage, gaming, golf, functions, events and much more.
Join us and be a part of our continued success!
About the role
We're looking for reliable people who enjoy working with others, taking initiative and keeping day-to-day operations running smoothly.
As the Reception Supervisor / Membership Officer, you will be the first point of contact for our valued members and guests, ensuring they receive a warm welcome.
You'll oversee reception operations, manage membership services, assist in coordinating front-of-house activities and provide administrative support.
This role requires flexibility, including some nights and weekends as required to support our club's busy operations.
Key Responsibilities
Oversee reception and membership operations, ensuring smooth daily functions




Provide outstanding customer service to members and guests
Assist with membership sign-ups, renewals, and enquiries
Train and support front-of-house staff
Process payments, bookings, and enquiries efficiently
Maintain accurate records and documentation, and uphold club policies
Assist in promoting club events and services
Support various monthly reporting requirements
Provide admin assistance to our volunteers
Duties will include, but are not limited to, the responsibilities outlined above.
What we're looking for
Previous experience in a supervisory reception, admin or customer service role
Strong leadership and problem-solving skills
Excellent communication (written & verbal) and interpersonal abilities
Flexibility to work evenings, weekends, public holidays
Competency in administrative tasks and computer systems (e.g email platform, microsoft suite, booking systems)
Excellent organisational skills and attention to detail
RSA & RSG certification (or willingness to obtain)
What we offer:
Beenleigh RSL & Golf Club is dedicated to supporting the wellbeing and development of our team.
We offer a range of perks including:
A supportive team workplace
Professional development opportunities
Flexible work arrangements
Discounted meals and access to club facilities
Discounted golf membership or casual play
Free onsite parking
Beenleigh RSL & Golf Club is proudly an Equal Opportunity Employer
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📌 Reception Supervisor / Membership Officer (Victoria)
🏢 Beenleigh RSL & Golf Club
📍 Victoria