Employment and Workplace Relations Manager
BIC Consolidated is a leading Australian-owned provider of commercial cleaning, facilities and property services, delivering solutions to some of Australia's most recognised organisations across commercial, retail, industrial, healthcare, education and government sectors.
With a large national workforce and operations spanning multiple states, effective workplace relations, employee relations, wage compliance and people risk management are critical to our ongoing success.
We are seeking an experienced and commercially mindedEmployment & Workplace Relations Managerto join our Head Office team in Rhodes, NSW.
You will take ownership of the Company's employment and workplace relations portfolio, managing complex employee matters, workplace investigations, Fair Work proceedings, wage compliance matters and employment-related risk from commencement through to resolution.
This is a hands-on role for someone who is comfortable taking responsibility for matters, making sound recommendations and driving outcomes.
About the Role:
You will be responsible for the day-to-day management of employment and workplace relations matters across the business, working closely with the broader People & Culture team, Payroll, Operations and senior leaders.
You will take ownership of matters from initial assessment and investigation through to documentation, lodgement, representation and resolution.
An overview of your responsibilities will include:
Taking ownership of complex employee relations and workplace relations matters from commencement through to resolution
Managing disciplinary, misconduct, performance management, grievance and termination processes, including preparing all required documentation
Conducting and managing workplace investigations, including developing allegations, interviewing employees and witnesses, assessing evidence, preparing findings and recommending appropriate outcomes
Managing Fair Work Commission matters end-to-end, including unfair dismissal, general protections, stop bullying and other workplace-related applications
Preparing and lodging employer responses, applications, submissions and supporting documentation with the Fair Work Commission within required timeframes
Representing the Company at Fair Work Commission conferences,



conciliations and other proceedings where appropriate
Managing Fair Work Ombudsman enquiries, requests for information, compliance matters and investigations
Preparing position statements, chronologies, evidence bundles, witness materials, settlement documentation and other employment-related correspondence
Managing employment-related disputes and claims through to resolution, including settlement negotiations where authorised
Escalating matters to external legal advisers where appropriate and managing those advisers, costs, instructions and deliverables
Providing clear recommendations to senior management on employment risk and proposed courses of action
Taking ownership of Award interpretation and workplace relations compliance matters
Partnering with Payroll to investigate and resolve wage compliance issues, potential underpayments and Award interpretation matters
Identifying systemic wage and employment compliance risks and driving appropriate corrective actions
Managing employment-related aspects of workers' compensation matters, including return-to-work, capacity, performance and employment status issues
Reviewing and preparing policies, procedures, correspondence and workplace relations documentation
Monitoring legislative, Award and workplace relations developments and implementing required changes across the business
Developing practical tools, templates and processes to improve the consistency and quality of employment decisions
Building the workplace relations capability of managers and the broader People & Culture team through practical guidance and training
Maintaining appropriate records, case files and reporting across the Company's employment and workplace relations portfolio
About You:
We would love to hear from you if you can confidently demonstrate:
Approximately 3-6 years' relevant experience in workplace relations, employee relations, employment law, industrial relations or a similar specialist role
Strong working knowledge of the Fair Work Act,



National Employment Standards and Modern Awards
Demonstrated experience independently managing complex disciplinary, misconduct, performance, grievance and termination matters
Demonstrated experience conducting or managing workplace investigations
Practical experience preparing and lodging Fair Work Commission documentation and managing matters through conciliation or other proceedings
Experience managing unfair dismissal, general protections or other employment-related claims
Strong drafting skills and the ability to prepare clear, accurate and defensible employment documentation
Strong analytical capability and the confidence to assess risk, form a position and recommend a course of action
The ability to take ownership of matters and drive them to completion within strict deadlines
Confidence dealing directly with employees, managers, unions, regulators, external lawyers and senior executives
High attention to detail, sound judgement and the ability to manage highly confidential and sensitive matters
The ability to manage multiple complex and time-critical matters simultaneously
A practical and commercially focused approach to workplace relations and problem solving
A tertiary qualification in Human Resources, Employment Relations, Industrial Relations, Law or a related discipline will be highly regarded.
Candidates with an employment law background are encouraged to apply;
Requirements:
Full Australian working rights
Ability to work from our Rhodes Head Office on a full-time basis
Benefits & Culture:
Take ownership of a broad and varied employment and workplace relations portfolio
Significant exposure to complex workplace relations matters and Fair Work proceedings
Work directly with senior leadership
Broad national remit across a large and diverse workforce
Opportunity to build and strengthen workplace relations practices across the organisation
Career development and professional growth opportunities
Modern Head Office setting conveniently located in Rhodes
Join a growing national organisation where your work will have a direct impact on business outcomes
BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and/or Torres Strait Islander people to apply.
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📌 Employment And Workplace Relations Manager (New South Wales)
🏢 BIC Consolidated
📍 New South Wales