Job Description
We're seeking a compassionate, highly organised Patient Care Coordinator to be a trusted point of contact for patients.
From their first appointment through treatment, you'll help people feel welcomed, informed and supported while keeping the details of their care on track.
Working predominantly in the clinic, you'll connect patients with specialists and nurse teams.
It's a varied role for someone who enjoys both personal interaction and accurate administration.
What you'll be doing
Welcoming patients and responding to enquiries in person, by phone, email and patient portal
Coordinating appointments, registration, consent forms and pre-treatment requirements
Keeping patient records accurate and confidential
Explaining treatment costs and processing payments with sensitivity




Liaising with clinical and finance teams to support smooth care and billing
Identifying issues early and helping patients get the answers they need
What you'll bring
You'll have experience in a patient-facing or busy customer service role, strong administrative skills and a calm, empathetic approach.
You'll be comfortable managing competing priorities, communicating with different teams and handling sensitive information discreetly.
Experience in healthcare or a specialist practice would be highly regarded, as would knowledge of Medicare and PBS processes or patient management systems.
If you're looking for a role that brings together people, purpose and organisation, we'd love to hear from you.

📌 Patient Care Coordinator (New South Wales)
🏢 Mars Recruitment
📍 New South Wales