Patient Services Officer - Compass Fertility/Capital Hill Medical
Compass Fertility and Capital Hill Medical are growing, and we are looking for a Patient Services Officer to join our friendly and inclusive team.
We provide a comprehensive range of specialist services, fertility treatments, including ovulation tracking, artificial insemination, IVF, IVF/ICSI, and known donor egg and sperm cycles.
We pride ourselves on delivering exceptional patient care in a compassionate, organised, and efficient environment.
As a Patient Services Officer, you will be a vital link between patients and our Doctors, Nursing, Laboratory, and Financial Services teams, ensuring a seamless and supportive experience.
This role offers a fantastic opportunity to work alongside experienced Fertility Nurses, Scientists, and Medical Administrators while gaining valuable insights into the fertility field.
About the Role
As the first point of contact for patients, Patient Services Officers play a critical role in providing guidance, support, and administrative assistance.
This full-time position (part-time considered for the right candidate, 3-4 days per week) involves:
Patient Communication & Support
Answering calls and directing inquiries appropriately
Booking appointments and assisting with scheduling
Providing basic information about fertility services and fees
Sending cycle information to patients before treatment




Offering financial guidance on treatment costs and payment options
Administrative & Financial Coordination
Processing referrals, quotes, invoices, and payments
Managing patient financial records and debt collection
Maintaining accurate patient data entry and general correspondence
Ordering office supplies and ensuring clinic spaces are tidy and welcoming
Team & Clinic Support
Acting as the central hub for patient coordination
Collaborating with medical, nursing, and finance teams
Upholding confidentiality and professionalism at all times
About You
We're looking for someone who is:
A Strong Communicator– Friendly, professional, and confident in handling patient inquiries
Organised & Detail-Oriented– Able to multitask and prioritise in a fast-paced workplace
Empathetic & Patient-Focused– Understanding of the emotional journey of fertility treatment
Tech-Savvy– Proficient in Microsoft Office and comfortable with administrative systems
A Team Player– Collaborative, adaptable, and capable of working independently when needed
Why Join Compass Fertility/Capital Hill Team?
Work with a compassionate and dedicated team
Gain valuable experience in the growing fertility field
Make a meaningful impact on patients' fertility journeys
If you're passionate about patient care and looking for a rewarding role in a supportive environment, we'd love to hear from you.
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📌 Patient Services Officer (Canberra)
🏢 Compass Fertility
📍 Canberra