Customer Support Representative (Casual)
Are you currently studying at university and want to get a head start in your professional career?
An exciting opportunity has become available for a
motivated
and
energetic Inbound Customer Support Representative
to join our team with
B****
(business****.com.au)!
Adaptable Working Hours (Business Hours)
Accommodating to Changing Uni Schedules
Gain Skills that Will Shape and Develop Your Career
Modern Office in
Malvern
(Next to Malvern Train Station)
Onsite Parking Provided
Great Culture with a Collaborative Work Environment
Fun & Vibrant Team | Fast Moving & Exciting Company
Casual - Long Term Position
Work with a Range of Business Customers and Get Experience to Excel in Your Career!
Key Responsibilities
Provide an
outstanding level of
customer service
and experience
Work with various
business customers
and assist with onboarding and post-sales support.
Answer inbound calls in a friendly and prompt manner
Attend to customer support tickets/emails timely and professionally
Assist customers with technical support queries and troubleshooting across all products.
Provisioning of company sales across all services including: ************ numbers, live answering services, Cloud PBX and VoIP services, internet connections, mobile and other telecommunication services.
Accurate data entry into all systems including CRM and billing.
Build strong relationships working with suppliers, wholesalers and providers.
Collaborate with company internal teams including sales, marketing, and finance.
What we are looking for
Previous Customer Service or Sales Experience (required min 1+ years)
Previous experience in telecommunication or tech (preferred)
Excellent communication skills - Written and Verbal




High attention to detail and accuracy
Committed to providing the highest level of customer experience
Highly energetic, pro-active, self-motivated and well organised
Passion for problem solving and helping customers
Must be currently enrolled and attending to a Tertiary Education in Business, Marketing, Finance, Commerce or similar
Effective time management skills with the ability to multi-task
Experience with Technology
We are committed to providing our employees with a supportive and rewarding work environment. Some of the
key benefits
of working with us include:
Flexible Working Hours (Business Hour Only)
Full Training and Support
Modern Working Environment in Malvern
Develop Skills and Experience in the B2B Market
A Collaborative, Fun, and Inclusive Company Culture
Fast Past Growing Organisation
Opportunities for Career Development and Advancement
Onsite Parking Provided
Please note
: Applicants must be able to work from the office in
Malvern
.
About Us
Business****
and
UCOM
are the leading providers of business telecommunication solutions, serving thousands of customers across Australia. Our mission is to empower businesses with innovative and reliable communication technologies that drive their success. With a focus on exceptional customer service and a commitment to innovation, we have established ourselves as a trusted partner for businesses of all sizes.
Business****
()
One of Australia's leading providers of Inbound Services including ************ Numbers, Smart Numbers, Live Answering services, and Professional Voice Recordings.
UCOM
() specialises in traditional telco services including NBN, Office Phones, Cloud PBX, mobiles and much more!
Candidates will be working with both our
B****
(business****.com.au) and
UCOM
(ucom.com.au) brands.
#J-*****-Ljbffr

📌 Customer Support Representative (Casual) (Melbourne)
🏢 Business1300 Pty
📍 Melbourne