Job Description
Troocoo Government are assisting a valued Queensland Government client to recruit an experienced AO4 Regulatory Support Officer for an initial 6-month contract, with the potential for a further 6-month extension.
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This position would suit someone with experience across government, regulatory, compliance, investigations or case management environments who is confident interpreting legislation, researching complex matters and providing accurate information to a broad range of stakeholders.
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Key Responsibilities
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Provide accurate and relevant information to a broad range of stakeholders
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Interpret and apply relevant legislation when responding to enquiries
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Conduct research and analysis into complex matters
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Prepare written responses, correspondence and information papers
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Assist with case investigations, audits and education activities
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Record and maintain stakeholder information within a case management system
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Interrogate data and assist with statistical and compliance reporting
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Deliver timely, high-quality services in line with policies and procedures
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Identify opportunities for continuous improvement across processes and service delivery
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About You
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Previous experience in a government, regulatory, compliance or similar environment would be highly regarded
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Demonstrated ability to interpret and apply legislation
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Strong customer service and stakeholder engagement skills
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Confident responding to enquiries both over the phone and in person
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Solid written communication skills, including correspondence and information papers
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Sound research, analysis and problem-solving capabilities
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Ability to assess stakeholder needs and develop appropriate responses
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Strong organisational and time management skills
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Comfortable working independently with limited supervision
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Adaptable and confident working within changing or ambiguous environments
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Previous experience using Microsoft Dynamics 365 would be advantageous
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Contract Details
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$***** per hour + super
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Initial 6-month agency labour hire contract
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Full-time – ***** hours per week
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Locations across Brisbane CBD and Brendale
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Flexible hybrid arrangement with up to 2 days working from home, subject to approval
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ASAP commencement preferred
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Troocoo's Government team is reviewing applications as received.
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Please note: only shortlisted candidates will be contacted.

📌 Ao4 Regulatory Support Officer (Queensland)
🏢 Troocoo Pty
📍 Queensland