Account Manager - ICT & Managed Services
BluBiz Solutions is seeking an experienced ICT Account Manager to join our Melbourne sales team. You will own day-to-day relationships with a portfolio of established mid-market and enterprise clients, ensuring they receive exceptional service and real value from the technology we deliver and manage for them.
This is a portfolio management and growth role. Growth comes from the accounts you look after, supported by our solution architects, technical specialists, and senior sales team on complex, multi-domain opportunities.
Key responsibilities
Managing and developing relationships with existing clients to maximise satisfaction and lifetime value
Owning the commercial relationship, including quotes, proposals, orders, pricing and contract renewals
Identifying and progressing upsell and cross-sell opportunities across our full service portfolio
Working with solution architects and technical specialists to scope and position solutions
Monitoring account health and addressing concerns proactively before they become issues
Preparing and delivering regular account reviews and business performance updates to client stakeholders
Managing the renewals pipeline so contracts, subscriptions, and support agreements are addressed ahead of expiry
Maintaining accurate client, opportunity, and forecast data in our CRM
Working with vendors, carriers, and distributors on competitive pricing, deal registration, and partner funding
Representing BluBiz professionally at client meetings and industry events
About you
Proven experience as an Account Manager or in a similar client-facing sales role within the ICT or telecommunications sector. This is essential.
Experience gained within a managed services provider, systems integrator,



or ICT solutions provider
Strong working knowledge and a demonstrated track record across our domains: networking and connectivity, cybersecurity, cloud, unified communications and modern work, mobility, and managed IT services
Exposure to the kinds of solutions we sell, such as SD-WAN and SASE, SIEM, and managed SOC services, and Microsoft 365, Intune, and Defender
Familiarity with the vendors we partner with, including Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike, and how their partner and deal registration programs work
Experience managing mid-market to enterprise clients
Strong understanding of both pre-sales and post-sales processes in a B2B technology environment
Commercial acumen across quoting, pricing, margin management, and negotiation, with a track record of meeting or exceeding targets
Excellent communication and interpersonal skills, with the ability to build lasting client relationships
Ability to manage multiple accounts simultaneously while maintaining high service standards
Strong organisational and time-management skills, with meticulous attention to detail and consistent follow-through
Proficiency with CRM systems
Full Australian working rights and a current driver's license
You do not need to be an engineer. Our solution architects and specialists handle the design work.



You do need to have a credible conversation with a client across these areas and know when to bring in the right person.
What we offer
At BluBiz Solutions, we value our people and are committed to a supportive and rewarding work environment. We offer a competitive salary package commensurate with experience, together with the following:
Adaptable and hybrid working arrangements
Real investment in your development, including vendor training and certification across Telstra, Cisco, Microsoft, Fortinet, AWS, and CrowdStrike
A performance-based bonus scheme
A defined portfolio of established clients
A full technical bench behind you across every domain we sell
A collaborative team culture
Melbourne CBD office with direct public transport access
Room to grow well beyond account management, with paths into specialist, strategic, and leadership roles
About us
BluBiz Solutions is an award-winning, Australian-owned ICT managed services provider headquartered in Melbourne. We design, deliver and manage technology environments for mid-market and enterprise organisations across networking and connectivity, cybersecurity, cloud, contemporary work and unified communications, mobility and managed IT services.
We are a three-time CRN Fast 50 company, ISO *****-certified end-to-end, a top-50 Australian Telstra partner, and a **** Cisco Partner Winners Circle recipient. Our clients span healthcare, education, aged care, not-for-profit, retail, construction, and many other sectors, with many of those relationships long-term.
We are committed to creating an inclusive workplace and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please let us know.
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📌 Account Manager - Ict & Managed Services (Melbourne)
🏢 BluBiz Solutions
📍 Melbourne