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Job Description – IAM Enterprise Tech Lead
Must have Skills:- SailPoint Identity now
Practice: Cybersecurity & Risk Services (CRS)
Job Summary
We are seeking a hands-on Technical Lead to support critical identity services. This role requires deep
technical expertise across SailPoint, Radiator, and RSA Authentication Manager, combined with
strong operational ownership in a 24/7 enterprise environment.
The candidate will act as a Subject Matter Expert (SME) and escalation point for complex IAM issues,
while contributing as an individual contributor for L3/L4 support, problem resolution, and service
stability.
Key Responsibilities
Technical Leadership & SME Ownership
Act as SME for SailPoint (IIQ/ISC), Radiator RADIUS, and RSA Authentication Manager
Provide hands-on L3/L4 support for incident, problem, and service request tickets
Drive deep troubleshooting, root cause analysis (RCA), and long‐term fixes
Support solution validation, integration troubleshooting, and performance tuning
Operations & Incident Management




Own and manage critical incidents and major incident calls (MIM)
Ensure adherence to SLA-driven ticket resolution and service stability
Perform proactive monitoring, health checks, and issue prevention activities
Contribute to runbooks, SOPs, and knowledge management artifacts
Stakeholder & Service Management
Engage with stakeholders, security teams, and application owners
Provide clear, proactive, and timely communications during incidents and escalations
Act as technical point of contact for service delivery and escalations
Identify opportunities for automation, optimization, and operational efficiency
Drive process improvements across IAM lifecycle, authentication flows, and integrations
Ensure compliance, audit readiness, and governance alignment
24/7 Operations Readiness
Participate in on‐call rotations and support critical IAM services in a 24/7 environment
Handle high‐pressure situations and mission‐critical outages with accountability
Required Skills (Must Have)
Core IAM & Authentication Technologies
Strong hands‐on experience in:
SailPoint Identity Security Cloud (ISC)
Operational & Support Expertise




Proven experience in L3/L4 support and problem ticket resolution as an Individual
Strong capability in incident handling, RCA, and system troubleshooting
Experience in production support environments for critical security services
IAM Functional Knowledge
Strong understanding of:
Identity lifecycle management (Joiner–Mover–Leaver)
Authentication and MFA workflows
RBAC / governance concepts
Soft Skills
Excellent stakeholder management and communication skills
Ability to work in high‐pressure, 24/7 operations environments
Proactive mindset with ownership‐driven approach
Good to Have
Experience with CyberArk PAM / Okta / Active Directory integrations
Exposure to cloud IAM environments (Azure/AWS)
Scripting (PowerShell / Java / BeanShell) for troubleshooting and automation
Familiarity with ServiceNow or ITSM tools
Role Expectations at NBN
Lead technical delivery with people management responsibilities
Act as primary escalation point for the team
Drive stability, resilience, and continuous improvement across IAM services
Maintain high service quality in a mission‐critical environment
EEO Statement:
ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.
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📌 Iam -Enterprise Tech Lead (Melbourne)
🏢 ALOIS Australia
📍 Melbourne