Job Description
Why you'll love this role
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Casual flexibility working 3 to 4 days per week from our Chatswood office
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Purely phone-based. No front-of-house pressure, just focused, meaningful conversations with the people who need us
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A supportive team setting with experienced colleagues who value great customer service
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With one of Australia's leading diagnostic imaging providers, offering stability and the chance to grow your skills
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Central Chatswood location, close to public transport and local shops and cafes for your days on site
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About the role
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As part of our customer service team, you'll be a calm, capable voice on the other end of the phone for patients and referrers alike. Your day will include:
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Handling inbound calls from patients and referrers with warmth and efficiency
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Booking, rescheduling and confirming appointments across multiple imaging modalities
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Answering enquiries about services, preparation instructions and results processes
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Providing a high level of customer experience on every call, especially for patients who may be anxious or unwell
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Accurately recording call outcomes and patient details in our systems
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Working closely with clinic and administrative teams to ensure a seamless patient journey
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About you
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Previous experience in a phone-based customer service or contact centre role. Medical or radiology experience is a bonus, but not essential
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A warm, calm and professional phone manner, with strong active listening skills
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Confidence navigating multiple computer systems while speaking with customers
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Clear communication skills and genuine care for the people you're speaking with
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Familiarity with Medicare billing or radiology information systems (e.g. Karisma, Comrad) is highly regarded but not essential
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📌 Customer Service Representative (New South Wales)
🏢 Lumus Imaging
📍 New South Wales