Job Description
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Respond promptly and professionally to customer inquiries via phone and email.
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Process orders accurately and efficiently to meet customer expectations.
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Coordinate with internal teams to ensure timely delivery of products and services.
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Maintain up-to-date records of customer interactions and transactions.
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Handle customer complaints and provide appropriate solutions or alternatives.
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Assist in preparing reports and documentation as required.
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Identify opportunities to improve customer satisfaction and share feedback with the team.
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Support the team with general administrative tasks as needed.
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Respond promptly and professionally to customer inquiries via phone and email.
n
Process orders accurately and efficiently to meet customer expectations.
n
Coordinate with internal teams to ensure timely delivery of products and services.
n
Maintain up-to-date records of customer interactions and transactions.
n
Handle customer complaints and provide appropriate solutions or alternatives.
n
Assist in preparing reports and documentation as required.
n
Identify opportunities to improve customer satisfaction and share feedback with the team.
n
Support the team with general administrative tasks as needed.
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Are you a passionate Customer Service operator? Work for a leading Australian owned organisation.
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A successful Customer Service Officer should have:
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Previous experience in a customer service or administrative role, preferably in the industrial or manufacturing sector.
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Solid communication skills, both verbal and written.
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Proficiency in Microsoft Dynamics, Salesforce
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Exposure to Jet reports would be an advantage.
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A curious mindset and the ability to work through complex systems.
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Excellent organisational skills with a high level of attention to detail.
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The ability to work effectively in a team environment.
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A proactive approach to problem-solving and a customer-centric mindset.
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Our client has been operating for 30 years across Australia and New Zealand, a leader in the interior design industry. They manufacture all of their own products in Australia and pride themselves on quality and level of service to their customers.
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Base salary plus superannuation.
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Permanent full-time position in Epping.
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Opportunities to contribute to a growing team within the industrial and manufacturing industry.
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📌 Customer Service Officer (New South Wales)
🏢 Michael Page
📍 New South Wales