Based in the Toowoomba region and working full time, flexibility required.
This is a hands-on role within the farming sector, that therefore requires some out of business hours contact with employees/clients – i.e. weekend work and nights may at times be required to conduct meetings and assist with medical appointments etc. Hours may be spread out over the week or worked in a full day- as required by the needs of the business.
Flexibility to arrange work hours to suit the well-being needs of seasonal workers from the Pacific Islands is essential
Flexibility to work from home for any administrative duties, but must be able to travel to farm sites in the region as required according to organisational needs
Work related travel expenses to be provided or reimbursed by Connect Group and contributions will be made towards home office related expenses (e.g. home internet and phone usage)
Key Outcomes
Building a rapport with Connect Group Regional Operations Coordinator, our Clients and local Workers, you will work together to achieve these key outcomes:
Meet and greet groups arriving from the Pacific Islands and ensure their protected transportation to work/accommodation sites (and reverse procedure for departing groups)
Assist with on arrival briefing induction and training procedures for incoming crews
Monitor the code of conduct and well-being of seasonal workers & report any issues immediately to Connect Group Operations Manager
Liaise between seasonal workers and accommodation providers to ensure standards are met from both parties and maintenance is monitored, etc
Ensure well-being needs (outside of work needs) are met for all seasonal workers
Liaising with medical clinics or hospitals & transporting employees to appointments




Banking services – initial set up of accounts etc
Religious & community services – assisting groups to identify where they can attend church
Explaining how & where to do grocery shopping for first time arrivals
Initially assisting in communication with home
Guidance on health, hygiene, diet and food safety to Australian standards of compliance
Guidance on cooking, cleaning and teamwork when appropriate
Maintain consistent contact with seasonal workers, Connect Group and the client to ensure all parties are always aware of issues
Clients' needs are met & exceeded
Compliance is met with auditing procedures
As best as possible, all seasonal workers are happy, healthy, proactive & keen to return year after year
Liaise with corporate organisations such as transportation companies, banks and insurance
Selection Criteria
Current drivers' licence and own reliable vehicle
Ability to take ownership of allocated tasks and work autonomously
Ability to develop and maintain rapport with employees and clients
Ability and passion to utilise own knowledge and experience to add value to a founding, highly respected and growing Approved Employer and its continuous improvement
Competent computer skills with Microsoft Office, particularly Excel and Word
High degree of attention to detail
Good command of written and verbal English
Happy phone manner and proactive communication skills
Previous experience in a community services role and/or setting
Language skills relating to countries from the Pacific Island nations or Timor Leste will be highly regarded
Base knowledge of the federal governments Seasonal Worker Program and/or Pacific Labour Scheme, now called the PALM Scheme
Experience working with people from ESL backgrounds
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📌 Wellbeing Officer - Toowoomba - Full Time.
🏢 The Connect Group
📍 Toowoomba