The Logistics Specialist is responsible for supporting the supply chain operations team and 3PL providers to deliver an effective and cost effective operation through maintaining accurate inventory control and system alignment. The successful candidate will collaborate closely with internal teams and the 3PL partner to enhance service levels, reduce costs, and improve overall supply chain performance.
Key Responsibilities
Stock Control
Maintaining SOH alignment between SAP vs CWL Prostock and SAP vs Swiftlog
Maintaining system storage location alignment between SAP and 3PL WMS
Short shipment and Oversupply investigation and cycle counting
EOM MC.1 Inventory reporting
Returns Management
Main POC for returns queries from internal and external stakeholders
Investigating and liaising with internal and external stakeholders for problematic return cases
Creating Returns ZZZR in SAP
Processing Amazon Returns
Processing and creating D2C RTS
Processing and creating B2B RTS
Creating oversupply returns
Creating and booking return picks up via Startrak portal
Creating invoices for excess shipments
Warehouse Outbound
Main POC for KN Distribution
Maintain Transport KPI DIFOT
Investigate and reconcile short shipment, oversupply, mispick and lost in transit claims for B2B and D2C orders
EOM order flow execution
Maintaining Outbound delivery compliance as per Trade partner requirements
Order Management




Main POC for trade customer service email queries (ownership of orders email address)
Main POC for trade customer service phone queries (ownership of orders phone)
Approving and processing short shipment claims
Approving and processing pricing claims
Amending and overriding pricing in orders post approval from finance
Processing Australia and New Zealand manual orders; Leading and Managing Accenture India team working on Order processing
Processing HN NZ Portal orders
Creating new customer and store locations in SAP for new order processing;managing GLN mapping master for EDI customers
Invoicing in Colladium for TGG and Costco Orders
Processing FIG orders
Processing Amazon orders
Coordinating with internal sales team to release back orders
Amending, cancelling and reinstating EDI orders including Myer and David Jones orders
Work with IT and other business stakeholders to design, test and roll out of trade purchase portal
Selection Criteria
Essential: Skills and Specifications
Advanced SAP experience
Direct operations experience in supply chain environment
Indirect operations experience with 3PL partners
Direct stock control/inventory management experience
Strong written and oral communication skills
Ability to work with minimal supervision and capable of making independent decisions.
Desirable:
[Ideal skills & experience to undertake the role]
#J-*****-Ljbffr

📌 Logistics Specialist (New South Wales)
🏢 Whirlpool
📍 New South Wales