Job Description
The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract.
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In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.
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Your day-to-day responsibilities will include:
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Handling inbound and outbound customer calls;
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Contacting customers to discuss their experience with the dealership;
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Gathering feedback throughout the sales and post-sales processes;
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Asking customers relevant questions about their experience and capturing their feedback accurately;
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Building positive rapport with customers and creating a professional customer experience;
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Recording customer feedback and information accurately;
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Identifying customer concerns and escalating them where appropriate;
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Following established processes and maintaining a high level of professionalism;
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Working closely with internal teams to ensure customer feedback is communicated effectively.
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About the Role
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The national headquarters of a global automotive brand is currently recruiting for a Customer Service Officer role in Caringbah for a 6 week contract.
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In this role, you will be responsible for making and receiving customer calls to understand and capture their experience with dealerships throughout the sales and post-sales journey.
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Your day-to-day responsibilities will include:
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Handling inbound and outbound customer calls;
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Contacting customers to discuss their experience with the dealership;
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Gathering feedback throughout the sales and post-sales processes;
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Asking customers relevant questions about their experience and capturing their feedback accurately;
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Building positive rapport with customers and creating a qualified customer experience;
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Recording customer feedback and information accurately;
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Identifying customer concerns and escalating them where appropriate;
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Following established processes and maintaining a high level of professionalism;
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Working closely with internal teams to ensure customer feedback is communicated effectively.
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About You
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Has excellent verbal communication and active listening skills;
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Is confident and comfortable speaking with customers over the phone;
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Has a friendly, professional and approachable manner;
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Can build rapport quickly and ask the right questions;
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Is organised, reliable and able to manage a high volume of calls;
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Has strong attention to detail;
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Is comfortable working in a busy, office-based environment;
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Has previous customer service, call centre or automotive experience.
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What We Offer
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6-week contract;
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Full time hours, Monday to Friday;
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Office-based role in Caringbah;
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Opportunity to gain valuable experience within the
automotive/customer
experience sector;
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Friendly and supportive working environment.
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Important Information
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This is a fully office-based position and is not suitable for remote or work-from-home arrangements.
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The office is not located close to public transport, so access to your own reliable transport is essential.
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If you're a confident communicator who enjoys talking to people and helping businesses better understand their customers, we'd love to hear from you.

📌 Customer Service Officer (New South Wales)
🏢 Great People
📍 New South Wales