Are you passionate about delivering exceptional customer service and interested in building a career in the optical industry?
As an
Optical Customer Service Consultant
based in our Silverwater office, you'll receive comprehensive training in optics, including eye conditions, lens technologies, and optical dispensing. You'll become a trusted advisor to our customers, providing product recommendations, technical support, and outstanding service via phone and email.
As the first point of contact for customer enquiries, you'll play a key role in helping customers find the right lens solutions while building strong and lasting relationships.
Key Responsibilities
Deliver exceptional customer service through inbound and outbound calls and email enquiries
Provide product recommendations and lens solution advice to customers
Develop a strong understanding of optical products, eye conditions, and dispensing practices
Assist customers with technical enquiries and order‐related support
Build and maintain positive relationships with customers through professional and timely communication
About You
To be successful in this role, you will have:
A genuine interest in the optical industry and a desire to develop a long‐term career
Previous customer service experience (2+ years preferred), ideally within a call centre, healthcare, retail, or related workplace
Excellent verbal and written communication skills
Strong attention to detail and the ability to multitask in a fast‐paced environment
A proactive,



reliable, and customer‐focused approach
Confidence using computer systems and learning new technologies
Why Join Us?
At EssilorLuxottica, we invest in our people and offer a range of great benefits, including:
Family and Friends discounts of up to 50%
across our brands, including
OPSM, Sunglass Hut, Oakley, Ray‐Ban, and Laubman & Pank
Up to 50% off Oakley
eyewear and apparel year‐round
Local and global volunteering opportunities through our charity partner
OneSight
, including volunteer leave and ambassador programs
Ongoing training, development, and career progression opportunities within a global leader in vision care
If you're looking to join a global organisation that values innovation, customer service, and career development, we'd love to hear from you.
As an inclusive, team‐first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive setting for all, and most importantly, we're all about creating better experiences - for our customers and for each other.
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📌 Customer Service Consultant (New South Wales)
🏢 Essilor
📍 New South Wales