Job Description
Senior Technical Field Engineer (Hardware)
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Experience in computer hardware repair, field services, desktop support, or technical support environments.
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Strong troubleshooting and fault-finding skills across laptop, desktop, and enterprise hardware platforms.
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Experience performing break/fix maintenance on enterprise-class hardware, including servers, storage devices, desktop PCs, notebooks, and peripheral equipment.
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Experience replacing and upgrading hardware components such as motherboards, power supplies, memory, storage devices, processors, screens, batteries, keyboards, SSDs, and other field-replaceable units.
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Basic knowledge of server hardware diagnostics, RAID configurations, firmware updates, and component replacement procedures.
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Practical experience with the installation, basic configuration, and cabling of network infrastructure, including switches, routers, wireless access points, and associated connectivity equipment.
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Experience with equipment installation, rack mounting, patching,



cable management, and basic site setup activities within enterprise customer environments.
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Positive understanding of Windows operating systems and desktop computing environments.
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Experience working with Dell, Lenovo, HPE, Cisco, or other enterprise OEM hardware platforms is highly desirable.
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Strong customer service, communication, and documentation skills.
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Ability to work independently and manage multiple onsite service requests.
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Experience in Apple Software.
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OEM or manufacturer certifications are advantageous.
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Key Qualifications
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High School Diploma, GED, or equivalent qualification.
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1-2 years of experience in computer hardware repair, field services, desktop support, or technical support environments.
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Current Australian Driver's License and willingness to travel throughout the Mackay region.

📌 Senior Technical Field Engineer (Hardware) (North Mackay)
🏢 Unisys
📍 North Mackay