Vera Living in Sydney seeks a Team Leader for Tenant Experience to build a high-performing service team. You will own day-to-day operations, triage queues, coach staff, allocate work, and drive consistent, outcome-driven support for tenants.
This role blends hands-on leadership with strategic growth; you'll shape processes, monitor KPIs, reduce queue ageing, and ensure sensitive cases are handled with care. The team currently includes Tenant Support Specialists and is planned to grow to ten.
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📌 Tenant Experience Team Lead: Hybrid, High-Impact Service (New South Wales)
🏢 Talent X
📍 New South Wales
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