Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionSupervision, support and training of Reservations Team to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contactPrepare yearly forecasts of occupancy and revenue in conjunction with ManagementPrepare and follow monthly objectives to increase occupancy and revenueHandles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunitiesAnswer all telephone calls within three rings in a professional manner according to brand standardExplain variances between forecast and actual occupancies and advise Management accordinglyEnsure revenue is maximised through revision of occupancies, especially during peak seasonsEnsure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunityEnsure open communication is provided to Reservations Team of any days where bookings may be a concernOpen and close room types, rates and allotments in order to maximise revenue and occupancyManipulate PMS/GDS systems and any other online RES systemsRegularly review and manipulates rates and availability on distressed inventory websitesPlaces bookings in rooms to maximise back-to-back bookings.




This also includes constant monitoring of room allotments and availability in the short and long term Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding AreaCompile relevant Reservations reports as necessaryCoordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate thisCheck manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system Hold regular yield meetings with the General Manager and Operations Manager to review high and low occupancy periods, events and review opportunitiesAttend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations TeamMaintains records of special accounts and travel agency statistics, to provide Sales with accurate account statisticsAdvise Sales Team of any relevant sales leadsQualificationsMinimum 1 year experience in a reservations /sales leadership roleQualifications in Hospitality/ Tourism Management or Sales/CommercialHotel industry experience is preferred but not essentialDemonstrated leadership experience, in a sales environment preferred.Robust computer and systems skills preferably in Opera Cloud.Additional InformationStrong analytical skills.Positive energy, eye for attention to detail and strong drive for resultsAbility to work with multiple stakeholders and fast paced environmentAppropriate working rights to work within AustraliaAn ability to understand and navigate complex stakeholder environmentsStrong focus and passion for hotel operationsSound understanding of emerging trends in the industryDemonstrated ability to coach, mentor, develop and inspire teamsConfident and articulate communication, negotiation, relationship and networking skillsTime management skills with the ability to multitaskStrong personal integrityGood interpersonal skills with ability to communicate with all levels of team membersFlexible and able to embrace and respond effectively to changeRole model in Accor values and Heartist culture

📌 Reservations Manager (Perth)
🏢 Accor
📍 Perth