Opportunity to grow in a National Company
Motor Vehicle Allowance + Fuel Card
Phone + Laptop
MLA Holdings Pty Ltd is the exclusive Australian distributor of four leading global brands, Mitsubishi Forklift Trucks, Nichiyu Electric Forklifts, HELI Heavy Forklifts and Reachstackers and MLA Vulcan Equipment. MLA provides tailored solutions for every material handling challenge.
About the role
The primary role of the Customer Service Representative is to maximise the productivity, utilisation, and profitability of the forklift fleet across the three BlueScope QLD sites, while supporting Short-Term Rental growth and effective fleet management across Brisbane. This role requires a proactive and commercially focused approach to customer management, with a strong emphasis on timely inspections, accurate assessment, and prompt recovery of repair costs.
Key responsibilities
Ensure all Long-Term Rental de-hires are inspected promptly, with any customer damage identified, documented and quoted within 24 hours of the asset being returned
Ensure all Short-Term Rental returns are inspected upon return, with any customer damage assessed and quotations issued within 48 hours
Maintain clear and accurate records of identified damage, supporting photographs, repair requirements and customer quotations
Proactively follow up outstanding damage quotations and approvals to minimise asset downtime and ensure repair costs are recovered in a timely manner
Assist the Operations Manager with the day-to-day management and service support of the three major BlueScope sites, ensuring service requirements, maintenance activities and customer expectations are proactively managed
Coordinate with the Service Coordinators to ensure BlueScope preventative maintenance and repair work is appropriately scheduled, prioritised and completed within required timeframes




Drive Short-Term Rental utilisation and revenue with a minimum target of 15 x STR rentals per month from the Brisbane fleet
Actively monitor available Short-Term Rental equipment and coordinate the movement of assets between Brisbane and other locations to ensure equipment is positioned where it can generate the greatest utilisation and revenue
Conduct regular site visits across the three BlueScope sites to maintain strong customer relationships, understand operational requirements and proactively identify any service or fleet issues
Work closely with all Branch departments to promote a professional, responsive and efficient approach to customer service, fleet management and operational activities
About you
Sound computer skills in software, especially in spreadsheets
Experience in Pronto software is highly regarded
Apply sound judgment and common sense to follow instructions provided in written, oral, or diagram formats
Effectively address problems or concerns involving multiple variables
Demonstrate the ability to work under strict deadlines and meet budget requirements
Demonstrates strong leadership skills with the ability to influence and persuade customers, colleagues, and subordinates effectively
Communicates confidently and clearly at all levels, fostering a customer-focused approach
Self-motivated with a strong drive to exceed expectations
Punctual, dependable, and committed to reliability
When you join MLA Holdings, you'll be part of one team and not just another number.
We are an equal opportunity employer and take pride in our employees who want to be part of our long-term vision and goals.
Benefits
Competitive Salary + Bonus Incentives
Excellent working conditions with uniforms provided
Free access to a Mental Health & Wellbeing Program for you and your family
Employment with a Market Leader within the industry
Ongoing Training with room to grow
Protected working environment with a commitment to employee safety initiatives
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📌 Customer Service Representative (Queensland)
🏢 MLA Holdings
📍 Queensland