DJS Melbourne Plumbing Solutions – Bundoora VIC
We are looking for a reliable, organised and proactive
Admin & Office Support Officer
to join our plumbing team. This is a varied role supporting the day-to-day administration of the business and ensuring our office operations run smoothly.
The successful candidate will be someone who is highly organised, has excellent attention to detail, communicates well and is comfortable working in a quick-paced environment where priorities can change throughout the day.
Key Responsibilities
General Administration
Answering and directing phone calls and emails
Responding to customer and client enquiries
Data entry and document management
Maintaining accurate customer and job information
Preparing correspondence, reports and documents
Job & Plumbing Administration
Creating and updating jobs in the company's job management system
Scheduling and coordinating plumbing jobs
Communicating with plumbers regarding job requirements and updates
Liaising with customers, builders, property managers and suppliers
Following up outstanding job information, paperwork and documentation
Ensuring job notes and records are kept up to date
Assisting with quotes, purchase orders and job documentation
Processing completed job paperwork and ensuring jobs are ready for invoicing
About You
The ideal candidate will have:
Previous administration or office support experience
Excellent organisational and time-management skills
Strong attention to detail
Excellent written and verbal communication skills
The ability to prioritise and manage multiple tasks
A professional and friendly telephone manner
Confidence dealing with customers, tradespeople and suppliers
Good computer skills and the ability to learn new systems quickly
The ability to work independently while also being a strong team player
A proactive attitude and willingness to take ownership of tasks
Experience in the Plumbing or Trades Industry
Experience working within a plumbing, electrical, construction or other trade-based business would be highly regarded, particularly experience with job management systems, eg. Simpro or AroFlo, scheduling and dealing with tradespeople.
What We Are Looking For
We are looking for someone who doesn't just wait to be told what needs to be done. You will be expected to identify tasks that need attention, follow things through and help keep the office and administration side of the business running efficiently.
This is an important support role within the business, and the successful candidate will have the opportunity to become an integral part of our team.
Experience with Simpro an advantage
This is a full time office based role.
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