Job Description
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Entry Level Customer Service - Training & Development Provided
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Location: St Leonards - Close to Public Transport (Flexibility Offered)
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Must be able to speak native Japanese and fluent in Keigo and English.
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The Organisation
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Deliver high-level customer service for our client operating in the financial and technology industry. Our client operates on a global scale, leading the way in payment solutions with products like credit, debit, prepaid, and commercial cards, as well as digital payment technologies in over 210 countries and territories worldwide.
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Located in St Leonards, within close walking distance from the train station, you will have the prospect to work with a highly talented and motivated team across the APAC region. This role is a 6+ month contract.
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The Opportunity
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As a Customer Service Consultant, you will work in our client's Customer Service team predominantly supporting the Japanese market. Those with a positive attitude, attention to detail, and a desire to offer the best service and experience will be best suited to the role. This is an excellent opportunity for a knowledgeable and motivated individual who wants to advance their career in a fast-paced industry.
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Please Note
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Professional proficiency in Japanese, both speaking and writing is required.
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Your Duties Will Include, But Are Not Limited To
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Responding to all customer enquiries via inbound calls regarding products, returns, and placing orders.
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Providing exceptional customer service and administrative support to all stakeholders of the business, ensuring accurate data is maintained.
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Assisting the sales and marketing team with promotional activities when required.
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Desired Skills And Experience
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Professional proficiency in Japanese, speaking and writing, is required.
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Entry-level position - no prior experience required.
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Strong communication skills and the ability to build customer rapport.
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An ability to learn new systems and processes.
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An eagerness to learn new things and grow your knowledge.
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Benefits For You
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Work-from-home available, however must be based in Sydney.
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High earning potential with penalty rates and overtime offerings.
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Inclusive and supportive culture.
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Walking distance to public transport.
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Prospects for permanency.
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Extensive training and development provided.
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Hours of Work
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The role operates on a rotating roster. You must be able to work any day and time as the team operates 7 days per week, 24 hours per day.

📌 Contact Centre Representative - Japanese Speaking (Victoria)
🏢 TEKsystems
📍 Victoria